Account and product help
Tell us what you were trying to do, what happened instead, and which device or browser you use. You may include a screenshot, but remove private task, family and payment information first.
ACTENLY SUPPORT
Tell us where you are stuck.
For account, subscription, privacy or product help, email hello@actenly.com. Actenly is supported by its independent individual publisher.
Email support →Please do not send passwords or full card details.
Subscription help
For web billing, use Actenly’s Stripe customer portal. App Store and Google Play subscriptions must be managed in the store where they were purchased. Include the platform and approximate purchase date when you email us, but never send a full card number.
Privacy and account deletion
You can delete your account from Settings → Account. Cancel any active Stripe, App Store or Google Play subscription first because deleting the account does not cancel billing managed by those providers. You can also email us with a privacy or deletion question.
Safety
Actenly support is not an emergency or safeguarding service. If someone is at immediate risk, contact local emergency services or an appropriate safeguarding organisation. For a product safety issue, explain the affected feature without emailing sensitive evidence.
CONTACT